Returns & Exchanges

At Vertx, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn, tagged items. Our streamlined process ensures that finding your perfect fit is always a risk-free experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Place the original items with all tags attached into the shipping mailer and include the printed packing slip provided by the portal.

• 3.
  Attach the Label

  Download and print our prepaid shipping label, then securely affix it to the outside of your package over any old shipping marks.

• 4.
  Drop Off & Refund

  Hand your package to the designated carrier; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.